Handling Out-of-office Replies

How does QuickMail detect out-of-office replies?

We check the inbox after every 10 minutes.

If we find an out-of-office reply from a lead, we will mark the lead as out-of-office.

What happens if a lead is marked as out-of-office?

If a lead is marked out-of-office, 14 more days will be added to the Wait Step.

For example, if a lead is marked as out-of-office, and the next Wait Step is 3 days, QuickMail will send the next email 17 days after the last email is sent.

How do I change the default delay of 14 days?

Go to the reply settings of the account and edit out of office delay in days.

Here's an example of it set to 3.

How to resume leads marked as out-of-office

Leads marked as out-of-office can be resumed immediately or on a specific date and time.

To resume out-of-office leads, you can go to the quickview of the prospect → campaigns click the triple-dot icon for the campaign → resume → confirm.