Reauthenticating Email Accounts

QuickMail may lose permission to your email account due to changes in the security settings of the email account, cancellation of the account, or a security check by the email provider (which may happen to newly set up email accounts).

When this happens, no emails will be sent out from the email accounts. This also means that replies and bounces will not be detected until the email account has been re-authenticated.

How to know if an email account lost authentication?

If QuickMail loses permission to your email account, you will receive an email notification stating which email account is affected.

Here's an example of an email notification, stating that permission to an email account is lost.

Moreover, there will be a red indicator in the left-side navigation under Channels or a danger icon beside the email account name.

How to re-authenticate email accounts? 

Gmail or Outlook Email Account

To re-authenticate a Gmail or Outlook, head to Channels → Emails → Select an Email account

• If you have access to the email account

Click on Continue with Google or Microsoft under Re-grant Authorization.

• If you don't have an access to the email account

Generate and copy the shareable link to reauthenticate the email account. Provide it to the person who has access to the email account.

Custom Email Accounts

To re-authenticate a Custom email account, head to Channels → Emails → Select an Email account → go to the Sending Settings → Update the SMTP details if needed → Test Sending

After that, go to Receiving Settings → Update the IMAP details if needed → Test Receiving