Managing Out-of-Office Replies

What happens if a Lead´s campaign is marked out-of-office?

If a Lead campaign progress is marked out-of-office, 14 more days will be added to the Wait Step.

For example, if a Lead's campaign progress is marked as out-of-office, and the next Wait Step is 3 days, QuickMail will send the next email 17 days after the last email was sent.

How to manage the out-of-office delay?

Go to Settings → Replies → Out of Office Delay

How to resume Lead's campaigns marked out-of-office?

Leads marked as out-of-office can be resumed immediately or on a specific date and time.

To resume out-of-office campaigns, you can start by heading to the campaign steps. Next, filter the Lead's progress by out-of-office → select the Lead´s campaign you want to resume → Resume

1. Resuming out-of-office campaigns immediately

Whenever you resume a Lead, a Confirm Resume Leads box will pop up.

To resume out-of-office campaigns immediately, select Resume Immediately and click Resume.

2. Resuming out-of-office campaign progress on a specific day and time.

You can also resume an out-of-office Lead progress on a specific day and time. This can be helpful, especially, when the Lead is coming back to the office on a later or sooner date than the extended Wait Step.

To resume out-of-office campaign progress on a specific day and time, select Pick another time on the Confirm Resuming Leads window.

Upon choosing Pick Another Time, you can set a specific date and time using the date picker. After setting a specific date and time, click Resume.