New UI: Understanding Metrics by Cohort (Advanced Analytics)

In this article:

QuickMail's Advanced Analytics gives a deep dive into email effectiveness, offering insights into the actual deliverability of emails sent from your inbox or a campaign based on email stats.


If you want to see how revolutionary that is, here is an article from our founder explaining why our metrics are unique: https://www.linkedin.com/pulse/why-were-all-wrong-open-rates-jeremy-chatelaine-/


There are two ways to see the metrics by cohort in QuickMail.

Overall Metrics

The overall metrics by cohort can be found on the Analytics page

Per Campaign

The metrics per campaign can be found on the dashboard of each campaign.

To view the campaign dashboard, go to the Campaigns page → Select a campaign → Scroll down to see the metrics by cohort

What are the types of data in the analytics

At the moment, the available data in the metrics are as follows:

  • Opens
  • Clicks
  • Replies
  • Positive & Negative Replies (Based on Reply Categorization)
  • Bounces
  • Unsubscribes

To change the data type displayed, simply use filters by clicking the three dots at the upper right-hand corner of the analytics

What are the types of attribution in the Metrics by cohort

The data in the analytics can be attributed to the number of emails sent or number of journeys started

Absolute vs. Percentage

Percentage

The default view in the metrics by cohort is in percentage, which expresses values as a proportion of the whole per statistic.

Absolute

Absolute metrics represent the numerical values of the tracked statistics

Understanding Metrics by cohort

Metrics for Opens, Replies, Positive Replies, Negative Replies, and Unsubscribes are attributed to the date the email was sent or when the journey started every week rather than only the date the event occurred.
Here's what each column means:
  • Event Week - the week the journeys started or the emails were initially sent
  • Emails Sent / New Journeys - the number of new journeys or emails sent on the event week
  • Week 1 - the open, click, reply, bounce, or unsubscribe rate on the event week
  • Week 2 and subsequent weeks - the open, click, reply, bounce, or unsubscribe rate on the subsequent weeks. Still attributed to the journey that started or emails sent based on the event week

To better understand how analytics work, let's talk about the open rate based on the number of emails sent for the week of October 9th in the image above.


For the week of September 4th, the total number of emails sent was 19.

In the same week, the open rate was 50.31%

The following week, the open rate increased to 50.94%

There were no additional opens the week after, so the open rate remained at 50.94% on week 3.

The last time an open was detected was on week 4 which increased the open rate to 51.57%


In summary, the open rate of the emails sent on the week of September 4th increased from 50.31% to 51.57% in 5 weeks.


Therefore, we can also conclude that more than 51.57% of the emails were delivered.