Managing Replies

Auto-forwarding Replies to a Different Email

Why auto-forward replies?

If there are different teams handling the inbound and outbound emails, auto-forwarding replies helps you easily redirect replies to the right department
If the team handling replies can't be given access to QuickMail, auto-forwarding replies helps keep them in the loop of tasks they need to handle.

In QuickMail, there's no option yet to forward replies from one inbox to another.

So to be able to achieve this, it has to be set up on the email service provider's end.

Here are quick guides on how to do it:

If you're using a custom email, please reach out to your email service provider for the step-by-step in setting up auto-forwarding.

Important: When setting up auto-forwarding, make sure to keep a copy of the emails in the inboxes added to QuickMail.

Otherwise, it will lead to replies not getting detected so journeys will continue to receive emails even after they reply.

(We only check inboxes every 10 mins so if the replies are deleted before we check the inboxes, we will miss the reply)

We have a feature called Opportunities where the team can access all replies and handle them.

This feature is powerful and allows assigning replies to specific team members so they can focus on replies that need their attention the most.

Here's a detailed guide on Handling Replies with Opportunities.

Note: For team members to access Opportunities, they have to be invited to the account. Here's the article for agency and single accounts.