Troubleshooting
Troubleshooting: Common Lead Errors
Troubleshooting: Common Lead Errors
Why did my lead run into an error?
A lead can run into an error in a campaign for a variety of reasons. This article explains the most common error messages you may encounter, what they mean, and the steps you can take to resolve them.
Where to find the cause of a lead error?
When a lead runs into an error, its status on the campaign's Leads page will change to 'Error Running'.
To see why the lead encountered an error, simply hover over the Error Running status. A tooltip will display the reason for the error.
Common lead errors and how to fix them
Linked In Related Errors
| Error | What it means | How to fix |
|---|---|---|
| Campaign has no LinkedIn account to execute this LinkedIn step | The campaign contains a LinkedIn action, but no LinkedIn account is assigned. | Assign a LinkedIn account to the campaign and then resume the lead progress |
| Action temporarily blocked by LinkedIn due to high connection or messaging activity | LinkedIn has temporarily restricted your account because you've reached its activity limits. | Stop sending connection requests or messages and wait for the restriction to expire. Depending on the type of restriction, it may last from a few hours to about a week. Resume activity gradually to avoid being restricted again |
| This profile blocked you on LinkedIn | The lead has blocked your LinkedIn account. | This action cannot be completed. Skip the lead or use another LinkedIn account if appropriate |
| Message cannot be sent. You are not yet connected with this lead on LinkedIn. Send a connection request first. | The workflow attempted to send a regular LinkedIn message before you were connected. | Send a connection request first or use an InMail step instead |
| You do not have enough InMail credits to send this message | Your LinkedIn account has run out of InMail credits. | Wait for your monthly InMail credits to renew or purchase additional credits through LinkedIn |
| Unable to fetch lead's LinkedIn profile information. Please check the LinkedIn profile provided and try again. | The lead's LinkedIn profile could not be accessed. | Verify that the LinkedIn profile URL is correct and that the profile still exists |
| Unable to fetch conversation information | The LinkedIn conversation could not be retrieved. | Refresh or reconnect the LinkedIn account and verify that the conversation still exists |
| The previous LinkedIn connection request was declined or withdrawn. You can try again in a few days. | LinkedIn prevents sending another connection request immediately after one was declined or withdrawn. | Wait a few days before sending another connection request. |
| Cannot send InMail. Your LinkedIn account is not Premium. | InMail requires a LinkedIn Premium subscription. | Upgrade to LinkedIn Premium or replace the step with a regular LinkedIn message after connecting |
| Unable to add connection | The connection request failed for an unspecified reason. | Retry later and verify that the LinkedIn account is connected and not restricted |
| Unable to get profile | The LinkedIn profile could not be loaded. | Verify the LinkedIn profile URL and reconnect the LinkedIn account if needed. |
| Unable to send voice message. This member cannot be messaged because they are not a connection. | Voice messages can only be sent to 1st-degree connections. | Connect with the lead before sending a voice message |
| Cannot send a message while an InMail is awaiting response | LinkedIn only allows one active InMail conversation until the recipient replies. | Wait for the recipient to respond before sending another InMail |
| You can only send one InMail per lead | LinkedIn only allows one InMail to be sent to the same lead. | Do not attempt to send multiple InMails to the same lead |
| Unable to add connection (Fuse limit exceeded) | Your account reached the connection request limit enforced by LinkedIn. | Reduce connection activity and wait until the limit resets before sending more requests |
| Unable to add connection (Custom invite limit reached) | LinkedIn has reached the limit for connection requests that include a personalized note. | Wait until the limit resets or send connection requests without a personalized note. |
| Unable to add connection (Custom message too long) | The personalized invitation exceeds LinkedIn's character limit. | Shorten the personalized invitation message |
| Unable to add connection (Can't resend yet) | LinkedIn does not allow another connection request to this person yet. | Wait until LinkedIn allows another invitation to be sent |
| Unable to send InMail (Fuse limit exceeded) | Your account has reached the InMail sending limit. | Wait until the limit resets and reduce daily InMail activity before sending more InMails |
Email Related Errors
| Error | What it means | How to fix |
|---|---|---|
| No variation available for the prospect on this step | The campaign couldn't find an email variation to send to this lead. This usually happens when the variation or step is paused, havebeen deleted, or doesn't match the lead's conditions. | Ensure the step has at least one active email variation that the lead is eligible for |
| Unexpected token at HTML... Forbidden (403) | QuickMail received a 403 Forbidden response while trying to render the email, typically because an external resource or URL used in the email is inaccessible. | Check any external resources (such as images or hosted content) referenced in the email template and ensure they are publicly accessible |
| Error in message: Could not transform inbox name | QuickMail couldn't replace the Inbox Name personalization variable with a value. | Verify the sending inbox is properly configured and that the inbox has a valid display name |
| Error in message: Could not transform inbox signature | QuickMail couldn't insert the sending inbox's signature into the email. | Verify the sending inbox has a signature configured, or remove the inbox signature personalization variable from the template |
| Error in message: Could not transform company name | QuickMail couldn't replace the Company Name personalization variable because no value was available. | Ensure the lead has a company name populated, or remove the company name personalization variable from the email template |
| Can't continue journey. The campaign step variation it was on was deleted. | The lead was assigned to a step or variation that has since been deleted from the campaign. | It's no longer possible to fix this due to broken sequence The workaround is to delete and re-add the lead to restart the sequence |