Re-authenticating Email Accounts

QuickMail may lose access to your email account due to changes in the account's security settings, account cancellation, or a security check by the email provider. When this happens, no emails will be sent from the affected account, and replies and bounces will not be detected until the account is re-authenticated.

In this article:

• How to know if an email account lost authentication?

• How to re-authenticate email accounts?

  • Gmail and Outlook

  • Custom email accounts

How to Know if an Email Account Lost Authentication?

If QuickMail loses access to your email account, you will receive an email notification identifying the affected account.

Note: The notification is sent to the account admin, the inbox owner in QuickMail, and the email account itself.

Here is an example of what the notification looks like:

A red indicator will also appear in the left-side navigation under Channels, and a warning icon will appear next to the affected email account.

How to Re-authenticate Email Accounts?

Note: Once a disconnected email account is re-authenticated, all pending emails will be sent immediately.

Gmail or Outlook

Re-authentication for Gmail and Outlook must be done individually. There is no option to re-authenticate multiple accounts in bulk.

Go to Channels → Emails → select the affected email account.

Option 1: If you have access to the email account

Click Continue with Google or Continue with Microsoft under Re-grant Authorization.

Option 2: If you don't have access to the email account

Generate and copy the shareable re-authentication link and provide it to the person who has access to the account.

Custom Email Accounts

Option 1: Re-authenticate individually

Go to Channels → Emails → select the email account → Sending Settings → update the SMTP details if needed → click Test Sending.

Then go to Receiving Settings → update the IMAP details if needed → click Test Receiving.

Option 2: Re-authenticate in bulk

Prepare a list of the email addresses, passwords, SMTP settings, and IMAP settings for the accounts you need to re-authenticate. You can use this template: Format for Bulk Re-authentication of Custom Inboxes

Once you have the CSV ready, go to Channels → Email → + Email → Other: Continue.

Click + Add in Bulk.

Map the correct columns.

Check the box Update inbox if it exists.

An import report will be sent to your email showing the status of each account. The red warning icon will no longer appear once the accounts have been successfully re-authenticated.