Auto-Forwarding Replies to a Different Email
Auto-Forwarding Replies to a Different Email
In this article:
Why auto-forward replies?
How to auto-forward replies?
What solution is there to prevent the need for auto-forwarding?
Why Auto-Forward Replies?
If different teams handle inbound and outbound emails, auto-forwarding replies helps redirect replies to the right department.
If the team handling replies cannot be given access to QuickMail, auto-forwarding keeps them informed of tasks they need to handle.
How to Auto-Forward Replies?
QuickMail does not currently have an option to forward replies from one email account to another. This needs to be set up on your email service provider's end.
Here are guides on how to do it:
If you are using a custom email, contact your email service provider for instructions on setting up auto-forwarding.
Important: When setting up auto-forwarding, make sure to keep a copy of emails in the email accounts added to QuickMail. Otherwise, replies may not be detected and leads will continue receiving emails even after they have replied. QuickMail checks email accounts every 10 minutes, so if replies are deleted before that check, they will be missed.
What Solution Is There to Prevent the Need for Auto-Forwarding?
QuickMail's Inbox feature gives your team access to all replies and allows you to assign them to specific team members so they can focus on the conversations that need the most attention.
Here is a detailed guide on handling replies: Handling Replies with Inbox.
Note: For team members to access the Inbox, they must be invited to the account. Here is the guide for agency and single accounts.